Canada transfer cancun11/30/2023 They sent the deluxe Suburban for our return. We booked the normal van (not deluxe) and we got that on arrival. We thought the option of ordering drinks in advance was a nice touch! On the way back they were again right on time picking us up at the hotel. On the transfers: Our plane was an hour late and they were still waiting for us with our chilled drinks and snacks. We used these guys for our airport transfers to Tulum and a private tour to Chichen Itza and Coba. We have used the online reservation service and have NEVER been disappointed. The cool scented towels are always so appreciated as you get into the vehicle after a long day of travel. The vehicles are always in great condition, clean, cool and comfortable. Their website is easy to use and if you need to make any adjustments to pick up time, it is easy to accomplish from the website. The pickup time is prearranged with the reservation and we have never had to wait or had any glitches due to vehicle, etc. We have the ability to order drinks and snacks before hand for the ride to our selected resort. The greeter guides us to a certain spot and then calls the driver to the spot. ![]() We have arrived early due to flight conditions and we have unexpectedly arrived late and still, they are there without a doubt. Land in Cancun, walk out to the pickup area, look for the iconic Maple Leaf logo and our name is always displayed on their sign. There is no confusion or concern for being on time, the skill and professionalism of the drivers is above reproach, and the condition of the vehicles is always top notch. We stopped using all the other resort recommended or provided transfer services once we experienced Canada Transfers. The reason I used Canada transfers is because you can book and pay in Canada funds. I would use Canada transfers again but I would be mors vigilante on confirming any changes 1hr prior to my departures. Also office staff need to up date information to the drivers when there is a scheduled change. After 45 minuter of back and forth he managed to get us to our apartment. Our driver was very accommodating however, we knew exactly where we needed to be dropped off but our driver was somewhat confused. So the drivers know and can familiarize themselves with Playa. Because Cancun transfer drivers are not originally from Playa del Carmen they all need to have GPS on their vehicles. On the down side I feel that communication between front line staff and management needs to be more efficient. So excellent service as far as the office is concerned. Alphonso who must have been the manager contacted me right away via email and apologized for the tardiness and informed me that a refund was issued for the retrun transfers. ![]() We landed up taking a cab to the airport. I phone the company and they tried every effort to get someone there but was not successful. It turned out that the driver was not informed about the changes and he was a no show for the new time requested. After on line chatting with one of their agent I thought everything was arranged. Because one of the passengers in our group was departing earlier then the original time set we asked for an earlier pick up. For our return transfers I needed to make a slight adjustment. The agent I text on line with was very efficient and we were greeted by one of their representatives at the airport in Cancun, no problems at all. My family and I prebooked return transfers from Cancun to Playa-del-Carme before we left Canada with Canada transfers. I would never recommend or book with them. We received an email 2 days later from Canada Transfers apologizing but they didn’t event address it to the correct name which means they did this to a lot of people and just cut and pasted an apology email. We ended up having to scramble to find a driver - it was very expensive and we felt very unsafe. He asked our names and then we saw that he had us on the back of the paper he was holding but told us that there were only 3 drivers so they weren’t going to take us and we needed to find another ride. We did find another driver from Canada Transfers and asked him. However, to our surprise there was no one there holding a sign with our name on it. When we arrived to the airport we quickly passed all the transportation companies inside the hotel to exit and meet our driver. ![]() They confirmed our booking and emailed us to verify our flight information. We booked with Canada Transfers because of all the positive reviews. We were traveling from California and arriving in Cancun at 8pm so decided to pre book our transportation to avoid having to find it when we arrived.
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